THANK YOU FOR THE LOVE & SUPPORT

At Godvina, we are committed to providing a reliable and transparent shipping experience so you can receive your custom print-on-demand products with ease. The shipping policy below outlines details about our shipping method, processing time, delivery time, shipping fees, and supported regions. We aim to ensure you have all the information needed for a seamless shopping experience.

Shipping Method We currently offer Express shipping for all orders. This is a fast and reliable delivery service, ensuring your products reach you safely and on time.

Shipping Regions We provide shipping to the following regions:

• Vietnam

• United States

• Australia

• Canada

If you are ordering from a region outside this list, please contact our customer support team at contact@godvina.shop to check the possibility of delivery.

Processing Time Order processing takes 7 to 8 business days. This includes the time required to design, produce, and package your custom print-on-demand products. Please note that processing times may vary during peak periods, such as holidays or promotional events. We will notify you in advance if there are any changes to the processing time.

Delivery Time After processing, delivery via Express shipping takes 8 to 12 business days, depending on the destination region. This timeframe begins when the order is shipped from our facility. You will receive tracking information via email once the order is handed over to the shipping carrier.

Total Delivery Time The total time from placing your order to receiving your product typically ranges from 15 to 20 business days (7-8 days for processing plus 8-12 days for delivery). Please note that this does not include weekends, holidays, or unforeseen circumstances such as weather delays or carrier disruptions.

Shipping Fees We charge a fixed shipping fee of $6.49 USD for all orders, regardless of the delivery region (Vietnam, United States, Australia, or Canada). This fee is clearly displayed at checkout so you know the total cost before completing your order.

Note: If you are ordering from outside the United States, your bank or card issuer may apply currency conversion fees. These fees are beyond our control, and you should contact your bank for details on any additional charges.

Order Tracking Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to check the status of your order on the carrier’s website. If you do not receive the email or encounter issues with tracking, please contact us at contact@godvina.shop.

Delivery Issues If your order is delayed, delivered to the wrong address, or encounters any other issues, please contact our customer support team at contact@godvina.shop. Provide your order number and a brief description of the issue, and we will assist you promptly. In cases where a product is damaged or lost due to a shipping error, we will work with the carrier to resolve the issue, which may include a refund or resending the product (if available).

Shipping Notes

• Please provide an accurate shipping address when placing your order. We are not responsible for delivery failures due to incorrect or incomplete address information.

• Initial shipping fees are non-refundable, except in cases where the product is defective or incorrect due to our error (please refer to our Return and Refund Policy for more details).

Policy Updates We may update this Shipping Policy from time to time to reflect changes in our processes or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

Thank you for choosing Godvina. We look forward to delivering your personalized products soon and ensuring you are delighted with your shopping experience.

Best regards,
The Godvina Team

At Godvina, we are committed to providing a reliable and satisfying online shopping experience. Our return and refund policy is designed to ensure transparency and fairness, giving you confidence when purchasing our custom print-on-demand products. Below, we outline the details of our return and refund process, including conditions and steps to follow.

Return Timeframe We accept return requests within 30 days from the date you receive your product. To determine the receipt date, you can check the tracking information or the delivery confirmation email. Please ensure your return request is submitted within this timeframe to be eligible for processing.

Return Conditions To be eligible for a return, the product must meet the following conditions:

• The product must be unused, unwashed, and undamaged.

• The product must be returned in its original packaging or similar packaging to ensure safe transport.

• The return request must include the order number and reason for return to facilitate prompt processing.

Note: We do not offer exchanges or replacements for products. If you wish to receive a different product, please place a new order.

Shipping Costs

• Return shipping costs: Godvina will cover all return shipping costs for eligible returns. Once your return request is approved, we will provide a free return shipping label or reimburse any return shipping costs you have incurred.

• Initial shipping costs: The initial shipping costs of the order are non-refundable under any circumstances, except in cases where the product is defective or incorrect due to our error (see “Defective or Incorrect Products” below).

Return Process To initiate a return, please follow these steps:

1. Contact our customer support team at contact@godvina,shop, providing your order number, reason for return, and photos of the product (if applicable, e.g., for defective items).

2. Our team will review your request and provide return instructions, including a free return shipping label if applicable.

3. Package the product securely and send it back according to the provided instructions.

4. Once we receive and inspect the returned product, we will notify you about the status of your refund.

Refund Processing Time After receiving and verifying that the returned product meets our return conditions, we will process your refund within 5-7 business days. The refund will be issued to your original payment method (PayPal or credit/debit card). Depending on your bank or payment provider, it may take an additional 3-10 business days for the funds to appear in your account.

Defective or Incorrect Products If you receive a defective, damaged, or incorrect product (e.g., wrong design or size), we will cover all costs, including initial shipping and return shipping. Please contact us at contact@godvina.shop within 30 days of receiving the product, including photos illustrating the issue. We will review and provide a resolution, such as a full refund or, if available, a replacement product.

Non-Eligible Returns We do not accept returns in the following cases:

• Products that have been used, washed, or damaged by the customer.

• Return requests submitted after 30 days from the receipt date.

• Products returned without proper packaging or order information.

Contact Support If you have any questions about our return and refund policy or need assistance, please reach out to our team at contact@godvina.shop. Provide your order number and a brief description of the issue, and we will assist you promptly.

Policy Updates We may update this Return and Refund Policy from time to time to reflect changes in our processes or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.

Thank you for trusting and choosing Godvina. We strive to ensure you have a wonderful shopping experience and are satisfied with your personalized products.

Best regards,
The Godvina Team