Shipping Policy
1. Shipping Method and Fees
- Shipping Method: All orders are shipped via Standard service.
- Order Cut-Off Time: 02:00 PM Eastern Time
- Shipping Fee: A flat rate of $6.99 USD applies to all orders.
2. Estimated Delivery Time
- Processing Time: Orders are processed within 4-6 business days (Monday to Saturday, excluding Sundays and holidays).
- Shipping Time: Once processed, delivery takes 10-12 business days (Monday to Saturday).
- Total Delivery Time: Please allow a total of 14-18 business days for your order to arrive.
Note: All delivery times are estimates and may vary due to factors outside of our control, such as customs clearance or carrier delays.
3. Shipping Locations and Tracking
- Shipping Locations: We currently ship to the United States, Canada, and Australia.
- Order Tracking: Once your order has been processed and shipped, you will receive an email containing your tracking number to monitor your package's journey.
4. Taxes and Customs Fees
We believe in transparent pricing. The total amount you pay at checkout is the final price. We cover all applicable taxes, customs duties, or import fees, so you will not be charged any extra fees upon delivery.
5. Shipping Issues and Support
We strive to ensure every order arrives on time and in perfect condition. If you encounter any issues, here's how we can help:
- Lost or Delayed Packages: If your package has not arrived after the estimated delivery timeframe has passed, please contact us for assistance.
- Incorrect Address: Please ensure that your shipping address is complete and accurate. We are not responsible for lost or returned packages due to incorrect or incomplete addresses provided by the customer.
6. Contact Us
If you have any questions, please contact our team:
- Email: contact@godvina.shop
- Address: 1127 Turnbuckle Ct, Ocoee, FL 34761, United States
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Business Hours: Monday - Saturday, 9:00 AM - 6:00 PM Eastern Time